Privacy policy

1. Introduction

Exambow (“we”, “us”, or “our”) respects your privacy. This policy describes how we handle information when you use our mobile application, related services, and this website. By using Exambow, you agree to this policy. If you do not agree, please do not use our services.

2. Information we may collect

• Account details: such as name, email address, phone number, or authentication identifiers when you register or sign in (including via third-party providers where you choose that option).
• Usage data: such as app interactions, feature usage, device type, operating system, and approximate region, to operate and improve the service.
• Exam and progress data: such as practice history, scores, or content you access within the app, to provide core functionality (e.g. history and progress).
• Support communications: messages you send us (e.g. via email or in-app support), including content needed to respond to your request.

3. How we use information

We use the information above to provide, maintain, and improve Exambow; authenticate users; process purchases or subscriptions where applicable; communicate with you; comply with law; and protect the security and integrity of our services.

4. Sharing and processors

We may share information with service providers who assist us (for example: hosting, analytics, authentication, payment or app-store platforms, and customer messaging), strictly as needed to operate the service. We may also disclose information if required by law or to protect rights, safety, and security. We do not sell your personal information.

5. Retention

We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Security

We implement appropriate technical and organizational measures to protect your information. No method of transmission or storage is completely secure; we encourage you to use strong passwords and protect your device.

7. Your choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object or withdraw consent where processing is based on consent. Contact us using the details below to make a request. You may also adjust some settings in your device or app store account.

8. Children

Exambow is not directed at children under the age required by applicable law to use the service without parental consent. If you believe we have collected information from a child inappropriately, please contact us.

9. International transfers

We may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

10. Changes

We may update this policy from time to time. We will post the updated version on this page and adjust the “Last updated” date. Continued use of Exambow after changes means you accept the revised policy.

11. Contact

For privacy-related questions or requests, please contact us through in-app support in the Exambow mobile app.